Frequently Asked Questions

Everything you need to know about shopping with Mint Velvet

What are your delivery options and timeframes?

We offer Standard Delivery within 3-5 working days, as well as Next Day Delivery for orders placed before 8pm. International shipping times vary by location.

How do I return an item?

You can return any unworn items within 28 days of receipt. Returns can be made via our online portal using a local drop-off point or through any of our standalone boutiques.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Klarna and PayPal.

How can I track my order?

Once your order has dispatched, you will receive an email containing a tracking link. You can also monitor your delivery status through the 'My Account' section on our website.

How do I find my correct size?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing down for our more relaxed silhouettes.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Therefore, we are unable to make changes or cancellations once an order is confirmed, but you may return the items once received.